Privacy Policy

Last updated: 4 November 2026

This Privacy Policy explains how Chavi's Vintage Atelier, operating as CHAVI'S VINTAGE ATELIER ("we", "us", "our"), located at Shop No. 24, Vega Extension, beside McDonald's, Ward 42, Siliguri, West Bengal 734008, collects, uses and protects your personal information when you visit this website, contact us, or book a service.

1. Information we collect

Information you give us: your name, phone number, email address, and appointment details when you call, WhatsApp, fill a form or visit the salon.
Service information: notes such as hair type, skin concerns, allergies or product preferences that help us serve you safely.
Website data: basic technical data such as browser type, device, pages visited and IP address, collected through cookies and analytics tools.
Advertising data: if you respond to our ads on Facebook or Instagram, Meta may share limited information such as the details you submit in a lead form.

2. How we use your information

To book, confirm, reschedule or remind you about appointments.
To provide services safely, for example by checking allergies before a treatment.
To reply to your questions and requests.
To send offers or updates, only where you have agreed. You can opt out at any time.
To improve our website and services.
To meet legal, tax and accounting requirements.

3. Sharing your information

We do not sell or rent your personal information. We share it only with:

Service providers who help us run the business, such as messaging, booking, payment or website hosting providers, and only for that purpose.
Advertising platforms such as Meta, to measure and improve our ads.
Government or law enforcement authorities when required by law.

4. Cookies

Our website may use cookies and similar tools, including the Meta Pixel and Google Analytics, to understand visits and show relevant ads. You can block or delete cookies in your browser settings.

5. Data security and retention

We take reasonable steps to protect your information from loss, misuse or unauthorised access. We keep it only as long as needed for the purposes above or as required by law, and then delete it.

6. Your rights

You can ask us to access, correct or delete your personal information, or withdraw your consent to marketing messages. To do so, contact us using the details below. We will respond within a reasonable time.

7. Children

We do not knowingly collect personal information from children under 18 without the consent of a parent or guardian.

8. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the updated date.

9. Contact / Grievance Officer

Name: Chavi's Vintage Atelier
Address: Shop No. 24, Vega Extension, beside McDonald's, Ward 42, Siliguri, West Bengal 734008
Phone: +91 70478 51688
Email: hello@chavisvintageatelier.com